Privacy Policy

At Ralendos Sramax, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in clear, understandable terms.

This Privacy Policy is effective as of January 15, 2025

Information We Collect

We collect information that you provide directly to us when you interact with our investment education services. This happens when you register for our learning programs, contact us for guidance, or engage with our educational content.

Contact Information Educational Progress Learning Preferences Communication History Device Information Usage Analytics

Personal Information

When you sign up for our programs, we collect your name, email address, phone number, and professional background. We also gather information about your investment experience level and educational goals to customize your learning journey.

Technical Information

Our website automatically collects certain technical data including your IP address, browser type, device information, and how you navigate through our educational content. This helps us improve our platform and ensure compatibility across different devices.

How We Use Your Information

Your information helps us deliver personalized investment education and maintain high-quality learning experiences. We use your data thoughtfully and only for purposes that benefit your educational journey.

Providing access to our investment education programs and course materials
Personalizing your learning experience based on your skill level and interests
Sending educational newsletters, market insights, and course updates
Responding to your questions and providing technical support
Analyzing learning patterns to improve our educational content
Ensuring the security and proper functioning of our platform
Complying with legal obligations and maintaining accurate records

We never sell your personal information to third parties or use it for purposes unrelated to your education with us. Your trust is fundamental to our relationship.

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. Sharing only occurs in specific, limited circumstances that serve your interests or fulfill legal requirements.

Service Providers

We work with carefully selected third-party companies that help us deliver our educational services. These include our email platform provider, payment processors, and technical hosting services. All service providers sign agreements requiring them to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Irish law, EU regulations, or valid legal processes. This includes cooperating with law enforcement investigations or court orders, though we carefully review each request to ensure it's legitimate and necessary.

Business Transfers

In the unlikely event that Ralendos Sramax is acquired or merged with another company, your information would be transferred as part of that transaction. We would notify you beforehand and ensure the new entity maintains the same privacy protections.

Your Privacy Rights

Under Irish and European Union data protection laws, you have significant control over your personal information. We respect these rights and make it straightforward for you to exercise them.

Access Your Data

Request a copy of all personal information we hold about you, including how we obtained it and how we use it.

Correct Information

Update or correct any inaccurate or incomplete personal information in your account or our records.

Delete Your Data

Request deletion of your personal information, subject to certain legal and operational requirements.

Limit Processing

Restrict how we process your information in certain circumstances while maintaining your account.

Data Portability

Receive your data in a structured format that can be transferred to another service provider.

Object to Processing

Object to certain types of data processing, including direct marketing communications.

To exercise any of these rights, contact us at [email protected] or call +353872433133. We respond to most requests within 30 days and never charge fees for legitimate requests.

Data Security and Protection

Protecting your personal information is a top priority. We implement comprehensive security measures designed to prevent unauthorized access, alteration, disclosure, or destruction of your data.

Technical Safeguards

Our systems use industry-standard encryption for data transmission and storage. We maintain secure servers, regularly update our software, and monitor our networks for potential security threats. Access to personal information is limited to authorized personnel who need it for their job functions.

Operational Security

Our team receives regular privacy and security training. We conduct background checks on employees who handle personal information and require them to sign confidentiality agreements. We also regularly audit our data handling practices and update our procedures as needed.

Incident Response

In the event of a data breach that could affect your personal information, we have procedures to quickly assess the situation, contain the breach, and notify affected individuals within 72 hours as required by EU law. We also work with relevant authorities and take steps to prevent similar incidents.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our educational services and fulfill legal obligations. Our retention periods vary depending on the type of information and how it's used.

Active student records are maintained throughout your enrollment and for three years afterward
Course completion certificates and transcripts are kept for seven years for verification purposes
Marketing communications data is retained until you unsubscribe or request deletion
Technical logs and analytics data are typically deleted after two years
Financial records are maintained for seven years to comply with Irish tax and accounting requirements
Customer service communications are kept for three years to ensure quality and continuity

When information is no longer needed, we securely delete it using methods that prevent recovery. You can request earlier deletion of your information by contacting us, though some data may need to be retained to comply with legal requirements.

International Data Transfers

While we primarily store and process data within the European Economic Area, some of our service providers operate in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place.

Transfer Mechanisms

We use EU-approved methods for international transfers, including Standard Contractual Clauses and working only with companies that provide adequate data protection. These legal mechanisms ensure your information receives the same level of protection regardless of where it's processed.

Currently, we may transfer data to service providers in the United States and Canada for email delivery, payment processing, and technical hosting. These transfers are covered by appropriate safeguards and are limited to what's necessary for service delivery.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our educational content. You have control over these technologies.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and remembering your login status. You cannot opt out of essential cookies without affecting site functionality.

Analytics and Performance

We use analytics cookies to understand how visitors interact with our content, which pages are most valuable, and where we can improve the user experience. This data is aggregated and doesn't identify individual users.

Managing Cookies

You can control cookie settings through your browser preferences or by using our cookie consent tools. Disabling certain cookies may limit some website features but won't prevent you from accessing our main educational content.

Children's Privacy

Our investment education services are designed for adults and we do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected information from a child, we will promptly delete it.

Parents or guardians who believe their child has provided us with personal information should contact us immediately. We will investigate the matter and take appropriate action to remove the information from our systems.

Our educational content focuses on complex financial topics that require adult-level comprehension and legal capacity to enter into educational agreements.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or by posting a prominent notice on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may discontinue using our services or contact us to discuss your concerns.

Questions About Your Privacy?

Data Protection Officer

Ralendos Sramax

Library Court, 2 Lána an Tsagairt, Townparks

Co. Leitrim, Ireland

Email: [email protected]

Phone: +353872433133

We're here to help you understand your privacy rights and address any concerns about how we handle your personal information.